Privacy Policy

1. Who We Are

Sunrise Comfort Care LLC (“we”, “us”, “our”) is a licensed home care provider operating in the state of Florida. Our office is located at 1234 Bayshore Blvd, Suite 200, Tampa, FL 33606. We are licensed by the Florida Agency for Health Care Administration (AHCA), License #299993382. We are the data controller for the personal information we collect through our website and care services.

2. Information We Collect

We may collect the following personal information:

• Name, phone number, and email address
• Address and zip code
• Details about care needs and health conditions
• Information about next of kin or emergency contacts
• Website usage data (cookies, IP address, browser type)

3. How We Use Your Information

We use your personal information to:

• Respond to care inquiries and arrange assessments
• Deliver and manage your care services
• Comply with our legal and regulatory obligations, including Florida AHCA requirements and HIPAA where applicable
• Improve our website and services
• Communicate important updates about your care or our services

4. Legal Basis

We process your data on the basis of: your consent (e.g., when you submit a contact form), the performance of a contract (e.g., when we deliver care services), legal obligations (e.g., AHCA and HIPAA record-keeping requirements), and legitimate business interests (e.g., improving our services). We comply with applicable federal and state privacy laws, including the Florida Information Protection Act.

5. Sharing Your Information

We do not sell your personal data. We may share information with: healthcare professionals involved in your care, state or federal agencies where required by law, our regulators (the Florida Agency for Health Care Administration), and third-party service providers who help us operate our website and business (e.g., hosting, email). All third parties are required to handle your data in accordance with applicable privacy and data protection laws.

6. Data Retention

We retain care records for a minimum of seven years after the end of a care arrangement, in line with Florida AHCA and HIPAA guidelines. Website inquiry data is retained for up to two years. You may request deletion of your data at any time, subject to our legal retention obligations.

7. Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing
• Withdraw consent at any time (where consent is the basis for processing)
• File a complaint with the appropriate regulatory authority

To exercise any of these rights, contact us at hello@sunrisecare.com or call (813) 248-0192.

8. Cookies

Our website uses essential cookies to ensure it functions correctly. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

9. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at hello@sunrisecare.com or write to Sunrise Comfort Care LLC, 1234 Bayshore Blvd, Suite 200, Tampa, FL 33606. You also have the right to file a complaint with the Florida Attorney General's Office or the U.S. Department of Health and Human Services Office for Civil Rights.